Terms of Sale

Terms of Sale: processed orders are not cancellable by the buyer. We provide one invoice per account - replacement invoices or multiple invoices per order are $3 each. The buyer must update us with changes to address and credit card expiry dates immediately as we waive responsibility for shipments sent to old addresses or delayed shipments caused by declined credit cards.

Ordering: orders must include the item number of the product you are ordering as indicated in our catalogue. Orders accepted by email, fax, mail, in person or phone. We cannot be held responsible for errors on verbal orders.

Minimums: no minimum after opening order of $100 if shopping in person. $50 minimum reorder applies to shipped orders to each location (includes the B.B.P.) A $10 surcharge will apply for samples shipped below the minimum charge.

Custom Orders: all custom orders must be prepaid & accompanied by a signed confirmation/authorization. Allow 2-3 weeks for delivery.

Seasonal Orders: Orders placed at least 60 days prior to the holiday are eligible for seasonal dating terms subject to Credit Dept. approval. Early orders enable us to assure you of stock availability and your choice of ship date.

Backorders: no backorders. All out-of-stock items must be re-ordered.

Shipping: our products are shipped F.O.B. Surrey, B.C. and become your property upon delivery to the transporting carrier. We provide same-day shipping for orders received by noon, Pacific time. Courier deliveries within 1 to 2 business days. We cannot ship to a P.O. box - a valid street address is required.

Drop Shipments: We will be happy to ship direct to your customer. A $10 service charge will be added to shipments under $100 net.

Freight: we pay 4% of the invoice (excluding taxes and shipping) or the full freight amount whichever is less, on orders which exceed $600 (excluding taxes, shipping & the B.B.P.). For terms, this amount may be deducted if your invoice is paid within 30 days. For cash sales, this amount is deducted directly from your invoice. As many products are bulky and oversized, we are not responsible for confirming shipping charges with you.

Shortages: all shortages/overages must be claimed within 5 days of receipt. After this period we establish that you have accepted the goods as is. Loss or damage to be filed with the carrier.

Returns: returns accepted due to manufacturing defect or shipping errors only. Phone the order desk for an authorization number within 5 days of receipt. This number must appear on the outside of the return box or it will not be accepted. Return shipping must be prepaid by the buyer and shipped within 5 days of authorization. All returns must be in original packaging, in original condition. A 20% restocking fee is charged for items returned without an authorization.

Payment: we accept cash, visa, m.card, amex, debit, cheque, email money transfer, or on account (credit appl. required). No C.O.D.'s. International shipments outside Canada are on a prepaid basis only.

Terms: Terms are net 30 days from date of invoice for established accounts in good credit standing. A finance charge of 2% per month is levied on day 40 for late payments. We reserve the right to hold orders and to suspend or terminate credit terms on habitually delinquent accounts.

Prices: All prices, terms and items are subject to change without notice. Pricing is in Canadian dollars.

Taxes: GST & PST (if applicable) will be added to prices.

NSF Charges: $30 will be charged for each returned cheque.